2017 Customer Loyalty Awards

about the Loyalty360 customer awards

Thank you to everyone that participated in this year's Loyalty360 Customer Awards! For a full list of winners, please visit Loyalty360.org


In its third year, the Loyalty360 Customer Awards look to honor the industry leaders that are truly working to build stronger and deeper relationships with their customers by putting the customer first. As the association for customer loyalty, Loyalty360 recognizes those brands that go "above and beyond" in their dedication to their customers through this annual awards program. 


  Any company with a customer-centric strategy that focuses on one of the categories below is eligible to enter. Brands may submit themselves for the Loyalty360 Awards, or vendors and partners may submit on behalf of their brand clients. 


Business Transformation

CX Campaign

Customer Centric Culture

Customer Engagement & Experience

Customer Feedback & Insights

Employee Empowerment

Experience & Design Innovation

Loyalty & Advocacy

Finalists and Winners 

  After the initial judging round, four finalists will be named this summer for each of the individual awards categories. To complete the judging process, the finalists will be invited to the 2019 Loyalty360 Customer Expo, where each brand will make a short presentation of their entry to the audience. 


By participating in the final judging round, each brand will give a short 10-15 minute presentation at Loyalty360’s Customer Expo during their category’s determined time slot. The four finalists in a given category will all present over the course of a 1-hour session (with a maximum of 15 minutes of speaking time each). Finalists can create a slide deck including video, screenshots, and insights mentioned in the initial entry for the final judging round. Conference attendees will serve as the final judging panel, as they can cast votes for the Platinum, Gold, Silver, and Bronze awards in the award finalist presentations that they attend via the conference app. Following the presentations, the audience will vote, and Platinum, Gold, Silver and Bronze winners will be announced during an awards ceremony. All finalists will be recognized during the Loyalty360 Customer Awards ceremony and dinner, the evening of November 13th. 


The Loyalty360 Customer Awards acknowledge leading brands and their exceptional customer-centric strategies. A panel of judges - comprised of Loyalty360 members – determines the finalists of each category, while attendees of the 2019 Loyalty360 Customer Expo will determine winners. Winning a Loyalty360 Customer Award demonstrates to your industry colleagues and customers that you are fiercely committed to your customers. 

Award finalists will be invited to attend Loyalty360's Customer Expo, where they will take part in the final judging round by giving a short presentation on their entry. Finalists are invited to participate in other conference events as well, giving the brand representative(s) access to conference sessions and networking events. 

Award finalists will also receive press coverage on Loyalty360.org through press releases and award finalist feature articles, will receive a Loyalty360 Customer Awards trophy, and will receive a custom set of Loyalty360 Customer award winner logos for their website, social media channels, digital and print marketing materials. 

The Loyalty360 Customer Awards are also a great internal recognition for hard working teams and a chance to celebrate all that has been accomplished. 

How to Submit

To submit your brand or a brand client for the 2019 Loyalty360 Awards, visit our registration page. Entry fees can be paid directly online when registering. 

After registering, you will be able to submit responses to the questions for your select category or categories. You may exit the form and continue it at a later time if necessary. Once the call for entries is closed, you may not edit your submission. All entries should be submitted through the Loyalty360 Customer Awards website. Entries submitted via email will not be accepted.   

When submitting category question responses, please refrain from using any explicit company references or brand names. All entries are presented to judges in a blind manner. Loyalty360 will remove any brand names or references if included with the final entry.


When submitting responses, be sure to give as much detail as possible when describing the program, strategy or initiative, opportunities, challenges and how success was defined and demonstrated. 

To read more about the category descriptions, more information around the awards, or a PDF of the questions for each category, check the "more information" section below. 

Important Dates:

July 1 - July 31st, 2019: Early bird registration rates available

**August 30, 2019: Award Entry Submission Deadline


September 2019: Category finalists announced

November 11th-13th, 2019: Customer Expo 2019

November 12th and 13th: Award finalist presentations (afternoon of 12th and morning of 13th) and Awards dinner/ceremony (evening of 13th)

Fall/Winter 2019: Category winners' profiles published in Loyalty Management Magazine and featured on Loyalty360.org

For more information, check out: 

The 2019 Loyalty360 Customer Awards Nomination Brochure (PDF)

2019 Loyalty360 Customer Awards Category Questions (PDF)

Pictures from past Loyalty360 Awards

Contact: Carly Stemmer, carlystemmer@loyalty360.org


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2019 Loyalty360 Customer Awards

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